Job Title: Employee Benefits Account Specialist

Company: ChurchWest Insurance Services
Location: 214 E Olive Ave., Redlands, CA 92373
Job Type: Full-Time | In-Person
Pay: $23.00 – $27.00 per hour

About ChurchWest Insurance Services

For over 45 years, ChurchWest Insurance Services has been a trusted provider of customized insurance and risk management solutions for more than 4,000 religious and nonprofit organizations throughout California, Arizona, and Nevada. We specialize in serving churches, synagogues, schools, camps, and other faith-based and nonprofit institutions. In addition to insurance, we offer expert guidance in Human Resources, Legal, Security, and Financial Services—helping organizations serve their missions more effectively.

Position Overview

We’re seeking a licensed and detail-oriented Employee Benefits Account Specialist to join our mission-driven team in Redlands, CA. This is an excellent opportunity for an early-career professional with 1–2 years of experience in group benefits administration, insurance account coordination, or client services in a related field. You'll provide essential support to our Benefits Account Managers and ensure our clients receive outstanding service and support.

Key Responsibilities

• Support Account Managers during busy periods, open enrollment, and coverage transitions
• Respond to client inquiries regarding benefits coverage, claims, and policy updates
• Manage client data across platforms such as Ease, Applied EPIC, and Health Connect
• Process ID card requests, provider searches, and employee eligibility updates
• Maintain accurate and compliant records in the agency management system
• Collaborate with producers, account managers, and leadership to ensure smooth delivery of services
• Stay informed on industry changes and compliance standards (ACA, HIPAA, etc.)
• Perform general administrative and client service duties as needed

Required Qualifications

• Active California Life Insurance License
• Active California Accident & Health or Sickness Insurance License
• 1–2 years of experience in employee benefits, group insurance, or agency support
• Proficiency with Microsoft Office Suite
• Experience with Ease, Applied EPIC, and Health Connect is a strong plus
• Excellent verbal and written communication skills
• Organized, proactive, and customer-focused
• Ability to work full-time in-person at our Redlands office

Why Join ChurchWest?

• Flexible start times and genuine work-life balance
• 14 paid holidays + generous vacation and sick leave
• Supportive, mission-driven culture (with our friendly office dog, Walter!)
• Regular team events, staff appreciation days, and a collaborative environment
• Meaningful work that helps religious and nonprofit organizations thrive

Compensation & Benefits

• Competitive pay: $23.00 – $27.00 per hour (commensurate with experience)
• 401(k) with employer match
• Medical, dental, vision, and life insurance
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Flexible scheduling options

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